Terms of Service

Last updated: October 2, 2026 · Türkçe

These terms govern the relationship between Esnafhan and businesses using the Esnafhan services developed and operated by BydySoft (management panel, mobile apps, WhatsApp and web chat bots, store and QR menu pages, Esnafhan Semtim, point-of-sale and clinic software). By creating an account or using the service you accept these terms and the Privacy Policy. In case of conflict, the Turkish version prevails.

1. The service

Esnafhan is business software made of modules such as orders, catalog and stock, cash and invoices, staff and payroll, courier dispatch, WhatsApp and web chat bots, QR menu, point of sale and clinic management. Which modules are enabled depends on your account and subscription. We may change screens and features to improve the service.

2. Account

  • The account holder is responsible for accurate account details and for keeping passwords confidential.
  • You are responsible for actions taken by users you add to your account.
  • Notify us immediately if you notice unauthorised use of your account.

3. Free trial, free plan and subscription

  • New accounts start with a 14-day free trial. When the trial ends the account moves to the free plan: your data is not deleted and you keep using the service; paid features that were open during the trial (such as the AI assistant) are switched off.
  • On the free plan, online orders are free up to a monthly number. If that number is exceeded, a single fee is charged for that month; when the upper limit is reached, no new online orders are accepted for the rest of that month. Limits and fees are shown on the pricing page. While a past fee is unpaid, online orders do not reopen in a new month.
  • Usage-based fees on the free plan, such as staff above the included number or cloud backup, are enabled only after the amount is shown in the panel and you confirm it, and are billed monthly.
  • Paid subscription prices are shown on the Pricing page or in the offer given to you. You can end your subscription at any time; paid periods are not refunded and the service continues until the end of the period.
  • AI usage may be charged separately through credits or a spending limit; you can see your usage in the panel.

4. WhatsApp connection

  • A business connects its WhatsApp number to Esnafhan through Meta's signup window. The connected number and WhatsApp Business Account belong to the business; Esnafhan accesses it only to provide the service, within the permissions granted by the business.
  • The business agrees to comply with the WhatsApp Business Terms of Service and the WhatsApp Business Messaging Policy. In particular, customers are messaged only about topics they have opted in to; spam and the sale of prohibited goods are not allowed.
  • WhatsApp messaging fees are set by Meta and charged directly to the business. They are not included in the Esnafhan subscription.
  • Esnafhan is not liable if Meta restricts, disables or disconnects an account; the panel will inform you in that case.
  • You can remove the connection from the panel at any time.

5. AI and automated replies

Bots and AI features may give wrong or incomplete answers. Orders created by the bot, prices, and receipt/document reading suggestions must be checked by the business; prices are always calculated from the catalog in the system. The business is responsible for the information its bot gives to customers (e.g. product, delivery, medicine or food information).

6. Responsibilities of the business

  • You are responsible for the accuracy of the data you enter (customers, employees, products, prices) and for having a legal basis to process it. The business is the controller of its customers' and employees' data; Esnafhan is the processor.
  • Tax, invoicing, payroll and other legal obligations belong to the business. Calculations in Esnafhan are an aid and do not replace official filings.
  • The service may not be used for illegal activity, fraud, spam or content that infringes the rights of others. In such cases we may suspend the account.

7. Your data

The data you enter into your account belongs to you. While the account is open you can export it to Excel from many screens. When the account is closed, data is deleted according to the periods in the Privacy Policy.

8. Service availability

We make reasonable efforts to keep the service running; short interruptions may occur due to maintenance, updates or causes outside our control (internet, providers such as Meta or OpenAI). The point-of-sale and clinic software are designed to keep working when the internet is down. We recommend keeping regular backups of your data.

9. Limitation of liability

Esnafhan is not liable for indirect damages, loss of profit, or errors of third-party services (Meta, OpenAI, shipping and payment providers). To the extent permitted by law, our total liability is limited to the subscription fees you paid in the 12 months before the damage occurred.

10. Termination

You can close your account at any time. If these terms are breached we may suspend or close the account with notice; in urgent security cases notice may be given afterwards.

11. Changes

We may update these terms. The current version is published on this page; we notify material changes by e-mail before they take effect. Continuing to use the service after a change means you accept the new terms.

12. Governing law

These terms are governed by the laws of the Republic of Türkiye. Istanbul courts and enforcement offices have jurisdiction.

13. Contact

BYDY Bilişim Ticaret Ltd. Şti. (Esnafhan) · Sinanoba Mah. Ertekin Cad. A1-002 Apt. No:1 B4, Büyükçekmece / İstanbul
E-mail: soner.eren@bydysoft.com
Phone: +90 532 380 73 95